SHIPPING & RETURN POLICY
We process most orders withing 1-4 business days of the order being placed. Fulfillment occurs Monday through Friday, excluding holidays. Please allow additional time for fulfillment around holidays or major sales.
Domestic U.S. orders are shipped via USPS. Average transit time after your order has been packaged by our fulfillment team and has left our warehouse is 1-5 business days.
Once your order has been pulled from the queue, packaged, and has left our warehouse, you receive an automated Shipping Confirmation email that will include a link to your USPS tracking.
Displayed delivery timeframes are estimates, not guarantees. In some cases, USPS can take longer to deliver a package than expected. No refunds or discounts are warranted for slow delivery times.
Your order is charged in US Dollars.
*Customers are responsible for paying any VAT, Taxes, or Duties that may apply.
We are able to ship to every country except: Afghanistan, Åland Islands, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Benin, Bermuda, Bhutan, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Cyprus, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iraq, Isle of Man, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Macao SAR, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Qatar, Réunion, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
Delivery times for International orders varies based on country. Average delivery time for an International order is 7-21 days after placing the order.
LOST OR STOLEN PACKAGES
You as the customer are responsible for entering your complete and accurate shipping address including apartment/unit numbers if applicable.
If a package is returned to Freshman LLC due to an incorrect or incomplete shipping address provided by a customer, or if the package is marked "unclaimed" or “return to sender”, you have the right to notify us via email and request a refund. We will then issue a refund (less shipping & handling) for the returned product. This refund will be given back with the same form of payment used to place the order. Freshman LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.
Freshman LLC is not responsible for replacing packages listed as "successfully delivered". If you believe a package that is listed as "successfully delivered" has been stolen, please contact USPS to file a claim or reach out to your local police department to file a police report.
Freshman LLC is proud to offer high quality products and great customer service. We understand returning or exchanging products to a company can be a pain so we try to make the process as clear and easy as possible. We are more than happy to work with you to resolve your issues.
In order to be eligible for a refund, the return package must be postmarked on or before the 30th day following the date of purchase. The return must include the unopened/unused product, all original packaging, and the invoice which was included in the original shipment. The product must have been purchased directly from Freshman LLC. The refund will then be issued (less shipping and handling). Freshman LLC reserves the right to deny a return/exchange at any time.
You must email firstname.lastname@example.org and speak to a representative about your return before sending back your package in order to discuss eligibility.
We recommend using UPS or insured mail for returns, as we cannot be responsible for items that are not received at our warehouse. If we receive your return after the thirty (30) day period or in violation of the requirements herein, then we will not return your money and will be unable to return unused product to you.
Returns must be addressed as follows:
1381 North Road
Green Bay, WI 54313
Damaged or defective products may be returned directly to us within thirty (30) days from the invoice date. At our discretion, you may receive a credit or replacement product. Any item that appears to be purchased from an unauthorized seller will not be accepted. You must return the defective product within the specified period of time, along with all original packaging, invoice, and a note containing your name, address and reason for return to:
1381 North Road
Green Bay, WI 54313